Here are the answers to the most frequently asked customer service questions. If you don’t find what you need here, please send me an email.
Paying for Purchases
1. Paypal processes all of our ebook and cooking class orders. You can pay with your Paypal account or with a credit or debit card. We do not take orders by phone or email, and you cannot pay with a check or money order.
Downloading to Kindle, iPad, or iPhone
1. Our ebook is rather low-tech. You don’t need an ebook reader (like a Kindle or Nook) to read it. The Kit is made up of several .pdf files so you can read it on your computer, or your Kindle, or iPad, or iPhone. However, you will generally need to download it on your computer, and then email/transfer the unzipped files to those devices.
If you want to read the .pdf files on your Kindle, then just email the .pdf files to your kindle email address. If you’re reading on an iPad, then email the .pdf files to yourself, check your email on the iPad, click on the file and choose to open it with iBooks, which a free app.
Downloading GF Survival Kit and Cooking Class Purchases
1. If you have purchased a copy of our Survival Kit or a cooking class you will receive download instructions by email almost immediately after the purchase. The email will be from “GFCS”. These download instructions will be sent to the email address that is associated with your Paypal account or that you entered at the time of purchase, if you used a debit/credit card. If you don’t see the email in the inbox, then check the Junk Mail folder.
2. The download links are only active for a limited number of days and download attempts, so if you’re past that window and need me to send you a new link, send me an email.
3. To download the ebook, click on the link in the email I mentioned in FAQ #1. Clicking on this link will redirect you to a webpage, where you should click on the words “Click here” to start the download. Be sure to note where your computer is saving the downloaded file.
Then, once the download is complete, go find the downloaded file, which is a zipped folder and right click on it. Select “Extract All”. Doing this creates a new “unzipped” folder that you can open to access the .pdf and mp3 files. If you use a Mac, then you’ll just need to double click on the folder, and that will unzip the folder.
4. This is not a common problem, but sometimes the download times out before the download is completed. That’s why you get multiple download attempts. The usual reason for a failed download is a slow internet connection (even DSL runs slower in the evenings) or a slow computer. Rather than trying the download 5 times in immediate succession – try again a few minutes or a few hours later. If you haven’t rebooted your computer in a few days, reboot and try the download again.
Also be sure to note where you computer is saving the downloaded files. Some computers saves downloads to a temp file, which are notoriously hard to find. I like to save downloads to my desktop, so that they are very easy to find.
If needed, I can reset your download link or can send you the files by email (except for the audio files which have to be downloaded)
How To Unzip A Zipped File
All or our products are delivered in a zipped file. Most computers will unzip the file with no problem. Older computers do not have the software to unzip files and you’ll get an error message telling you that you need to purchase a program to unzip the file. Don’t buy the program – just email me and we’ll send you the files that can be delivered by email (everything except the audio) and refund the difference if you purchase the audio version of the Survival Kit
To unzip a zippe file, find the zipped folder that you downloaded and right click on it. Select “Extract All”. Doing this creates a new “unzipped” folder that you can open to access the .pdf and mp3 files. If you use a Mac, then you’ll just need to double click on the folder, and that will unzip the folder.
Cooking School Subcription Members:
Note: This subscription option is not currently available, so the following two items only apply to you if you subscribed to the Cooking School classes before 9/15/2011 for $24.95/quarter.
1. If you’ve forgotten your password to the Gluten Free Cooking School, go to www.glutenfreecookingschool.com/members and click on the “Forgot Password?” link underneath the login area.
2. If you would like to cancel your membership in the Gluten Free Cooking School online classes, then read this post to see how to cancel the subscription in Paypal.
Newsletter Readers
1. If you’ve just signed up for the newsletter and can’t find the Menu Plan or Top 10 Recipes list, they are in the last paragraph of the Welcome letter.
2. If you’d like to unsubscribe from the weekly newsletter or change the email address to which it’s being sent, click on the “To Unsubscribe or Change Subscriber Option” link at the bottom of each newsletter
3. If you unsubcribe from the newsletter as directed in #2, but you continue to receive emails, please email me so that I can manually delete you from the list and complain to the appropriate people.
